1. Dealer Order Tracking & Validation
- Capture and track customer orders received from dealers.
- Verify order completeness (SKU, quantity, specifications, timelines, payment terms).
- Coordinate with Sales team for clarification or corrections.
- Maintain real-time order tracking dashboard.
- Ensure all confirmed orders are updated in ERP/CRM systems.
2. Order Analysis & Production Planning Support
- Analyse incoming dealer orders and consolidate demand.
- Convert dealer demand into structured production order sheets.
- Prioritize production based on:
- Dispatch deadlines
- Stock availability
- Dealer category/territory priority
- Business targets
- Support monthly and weekly production planning discussions.
3. Production Order Placement & Monitoring
- Raise production orders in coordination with factory/production team.
- Monitor production status daily against committed timelines.
- Identify bottlenecks or delays and escalate proactively.
- Ensure production aligns with confirmed dealer commitments.
4. Production Allocation to Dealers
- Allocate finished goods based on:
- Confirmed dealer orders
- Payment status / credit approval
- Territory and strategic priorities
- Maintain allocation tracker for management visibility.
- Prevent misallocation or dispatch conflicts.
5. Dispatch & Shipment Tracking
- Coordinate with logistics/dispatch team for shipment scheduling.
- Track shipment details (LR number, dispatch date, expected delivery).
- Share dispatch status updates with dealers and sales team.
- Handle dispatch-related discrepancies and follow-up until closure.
6. Dealer Communication & Status Updates
- Share order-wise production & dispatch status proactively.
- Respond to dealer queries regarding order timelines.
- Maintain structured communication to improve dealer confidence and transparency.
7. MIS & Reporting
Prepare and share periodic MIS including: - Order inflow vs production capacity - Pending production orders - Dispatch