We are seeking enthusiastic and customer-oriented Call Center Executives to support our Education Department. The role involves managing student and parent inquiries through calls and digital channels, providing information about courses, admissions, programs, and institutional services while ensuring a positive customer experience.
Key ResponsibilitiesInbound Call Handling
- Attend incoming calls from students, parents, and prospective applicants.
- Provide information regarding admissions, courses, fees, schedules, examinations, and academic programs.
- Resolve queries and direct complex concerns to the appropriate department.
- Maintain professional and courteous communication at all times.
Outbound Calling
- Follow up with prospective students regarding admissions and enrollments.
- Conduct lead nurturing and conversion calls.
- Provide reminders for counseling sessions, admissions deadlines, fee payments, and academic events.
- Collect feedback from students and parents.
WhatsApp & Chatbot Support
- Handle inquiries received through WhatsApp and chatbot platforms.
- Respond to admission-related and course-related queries promptly.
- Maintain accurate records of digital interactions.
CRM & Documentation
- Update and maintain student and lead information in the CRM system.
- Record all communications and follow-up activities.
- Generate daily and weekly reports as required.
- Ensure data accuracy and confidentiality.
- Minimum 6 months of experience in a Call Center, Customer Support, Telecalling, BPO, or Customer Service role.
- Excellent communication skills in Hindi and English.
- Basic computer knowledge and typing proficiency.
- Robust interpersonal and customer-handling skills.
- Ability to work in rotational shifts.
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