We're looking for dynamic, result-oriented Telecallers to join our team in Jamshedpur. You'll be the first point of contact for potential customers — reaching out to both residential and commercial leads, explaining our solar energy solutions, and scheduling appointments for our field sales team.
Key Responsibilities
- Make outbound calls to potential residential customers and explain our solar solutions under the PMSGY rooftop solar scheme, including applicable subsidy advantages.
- Make outbound calls to potential Commercial & Industrial customers, introducing our Commercial & Industrial solar solutions.
- Handle inbound queries from both residential and Commercial & Industrial prospects, tailoring information to the customer type.
- Maintain strong working knowledge of our residential and Commercial & Industrial product offerings, and the PMSGY subsidy structure across Odisha, Jharkhand, and West Bengal.
- Qualify and segment leads appropriately (residential vs. Commercial & Industrial) before handoff.
- Schedule appointments for the field sales team with interested residential and Commercial & Industrial clients.
- Log every customer interaction accurately in the CRM system, tagged by customer segment.
- Meet monthly call volume and conversion targets across both segments.
Requirements:
- Fluent in Hindi, English, and Odia or Bengali (spoken and written).
- Excellent communication and interpersonal skills; comfortable adapting tone and pitch for individual homeowners as well as business decision-makers.
- Prior experience in telecalling, telesales, or B2B/B2C customer service preferred.
- Comfortable working in a fast-paced, target-driven environment.
- Basic computer skills — MS Office and CRM software (Zoho experience is a plus).
- High school diploma or equivalent; a diploma/degree in marketing or sales is a plus.
What We Offer
- Competitive salary + performance-based incentives.
- Career growth opportunities within a fast-growing solar EPC company.
- On-the