Job Description
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- JOB PURPOSE
- To work as a Team Member to maintain a high standard of cleanliness in the Guestroom and in the public areas assigned.
- Handling request of the external and internal customer in a qualified manner.
- To service the guest rooms which are either occupied, check out and to carry out turn down service of the rooms in accordance with the LRA standards.
- To make zero defect rooms.
- EXECUTIVE RESPONSIBILITIES & EMPOWERMENT:
- Responsible for maintaining designated area clean and defect free as per LRA standards.
- Empowered to give personalized service, assist guests, interact with guests and create WOW moments for the guests.
- KEY OPERATIONAL RESPONSIBILITIES

Financial-
- Optimize the use of chemicals, equipments and supplies to save cost.
- Maintains the par stock required at the pantry.
- Helping supervisor to make store requisition.

Operational-
- Clean rooms as per the company standards and LRA standards ensuring a defect free room.
- Equipping all rooms with linen and amenities.
- Should be helpful and courteous to guests at all times.




- Should handover important messages and guest requests to the supervisors.
- Report any missing or broken property to the supervisor.
- Reports all lost and found items.
- maintains hygiene standards by building awareness of cleaning facts and chemicals used.
- Maintains high levels of personal hygiene.
- Follows periodical cleaning schedules.
- Knowledge of the proper utilization of the housekeeping attendant’s trolley.
- Ensure that the trolley is kept clean tidy and well equipped in the proper position.
- Be familiar with the deep room cleaning procedure
- Stand in coordination for single point entry
- Aware of the guest complaint handling procedure
- Ensures that the floor pantry, corridors, fire exits are maintenance free
- Ensures the upkeep of all the equipment
- Follows up on any assignments handed over by the supervisor
- Performs any other duty assigned by the supervisor
- Abide by

📌 Guest Service Associate (Delhi)
🏢 Accor
📍 Delhi