Customer Support & Sales Coordination Executive

Job Summary

Key Responsibilities Customer Inquiries and Support
- Provide accurate information regarding products, pricing, order status, delivery schedules, and company policies.
- Handle customer concerns, complaints, and service-related issues effectively, ensuring prompt resolution and maintaining positive customer relationships.
- Follow up with customers to ensure their concerns have been addressed satisfactorily.

Sales Order Processing Assistance
- Assist in processing customer orders by verifying order details, checking product availability, and entering information into the ERP or order management system.
- Coordinate with internal teams to ensure orders are processed accurately and delivered within committed timelines.
- Develop, maintain, and update order status tracking formats to monitor order progress from receipt to final delivery.
- Support the sales team by providing updates on order status, pending requirements, and customer communications.

Documentation Management




- Prepare and process sales-related documents, including quotations, proforma invoices, sales orders, invoices, and dispatch documentation.
- Ensure all customer transaction documents are accurate, complete, and compliant with company procedures.
- Maintain organized records of all sales and customer documents for easy retrieval, audit purposes, and future reference.
- Assist in preparing reports and maintaining documentation related to customer accounts and sales activities.

Sample Invoice Preparation
- Generate sample invoices and related documents for customer presentations, product approvals, and internal business requirements.
- Ensure sample documents are professionally prepared and accurately represent pricing and product details.

Experience:
- Minimum 1-3 years of experience in customer support, sales coordination, sales order processing, or related functions.
- Experience with ERP systems, documentation management, and custom

📌 Customer Service Executive (Surendranagar)
🏢 Flavaroma Flavours and Fragrances Pvt.Ltd
📍 Surendranagar