Job Opportunity: Customer Success Representative:
- Location: Indore_
- Company: Arivihan Technologies Pvt. Ltd._
- Experience: 6 months
- 2 Years_
- Industry: EdTech_

About Arivihan

Arivihan is one of India’s fastest-growing AI-powered EdTech platforms, committed to making quality education affordable and accessible for students in Tier 2 and Tier 3 cities. At Arivihan, every team member is passionate, driven, and growth-oriented — all working together to transform the education landscape with innovation and impact.

Role Overview

Department: Social Media & Customer Experience

Job Timing: 12:00 PM - 9:00 PM
Working Days - 6 Days (Sunday Working)

Are you detail-oriented, empathetic, and passionate about creating meaningful customer interactions?

Join Arivihan Technologies, a fast-growing ed-tech company committed to transforming education for Bharat. We’re looking for a Customer Success Representative (ORM) who will lead our Online Reputation Management efforts across platforms and ensure a delightful, solution-oriented, and positive experience for every learner.





About the Role:
You will be the voice of Arivihan across digital platforms resolving concerns, amplifying positive experiences, and suggesting proactive strategies to ensure our students not only stay happy but also become loyal brand advocates. This is a high-impact role that requires agility, empathy, and a deep focus on user happiness and engagement.

Key Responsibilities:
- Monitor & Respond: Track and review user feedback, comments, complaints, and suggestions across platforms such as YouTube, Google Reviews, Instagram, LinkedIn, Facebook, and other public forums.
- Customer Engagement: Respond to learners in a skilled, personalized, and timely manner ensuring empathy, clarity, and resolution at every touchpoint.
- Keep Customers Happy: Be the go-to person for maintaining customer happiness. Consistently follow up to ensure learner satisfaction and address recurring concerns with care.
- Pr

📌 Customer Success Representative (Vijay Nagar)
🏢 Arivihan Technologies
📍 Vijay Nagar