Company Profile:
Job Title: Application Production Support
- Unix/Linux, SQL, ITIL

Position: Application Production Support
- Unix/Linux, SQL, ITIL

Experience: 2 - 5 Years

Category: IT Infrastructure

Main location: Mumbai

Position ID: J0626-0799

Responsibilities:
Direct Responsibilities
- Incidents

o Requests

o Changes
- Ensure that SLA targets are met for above activities
- Handover to Paris teams if knowledge and skills are not available in ISPL
- Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)

Contributing Responsibilities
- Contribute to the knowledge transfer with Paris OPS teams
- Contribute to the definition of procedures and processes necessary for the team
- Help build team spirit and integrate into BNP Paribas culture
- Contribute to the regular activity reporting and KPI calculation
- Contribute to continuous improvement actions
- Develop, implement, and manage ITSM processes based on ITIL or similar frameworks.
- Oversee incident, problem, change,



release and project management processes.
- Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs).
- Conduct regular reviews of ITSM processes and recommend improvements.
- Manage the IT service catalog and ensure accurate documentation of services and processes.

Technical & Behavioral Competencies
- Knowledge and experience with Devops tool including Gitlab, Kubernetes, Openshift
- Experience with Service Now ticketing system
- Knowledge on any monitoring tools (e.g., Dynatrace, SysDig, Kibana)
- Familiarity with database technology is required: Oracle, SQL Server or MongoDB. Capability to execute basic scripts and queries
- Expertise in scripting on one of these (e.g., Python, Bash, PowerShell).
- Familiarity with containerization technologies (e.g., Docker).
- Experience with any cloud platforms (preferably IBM Cloud).
- Understanding o

📌 Application Production Support- Unix/Linux, SQL, Itil (Mumbai)
🏢 CGI
📍 Mumbai