Position:
- Service Coordinator - Commercial Kitchen Equipment
Company KNI Services Pvt. Ltd. (Kitchen Network International)
Location - Ahmedabad, Gujarat
Department:
- Technical Service & Operations
Reports To:
- Service Head - Commercial Kitchen Equipment
About KNI
KNI Services Pvt. Ltd. (Kitchen Network International) is building India's largest technology-driven service network for Commercial Kitchen Equipment. Through the KNI Application, we provide Installation, Breakdown Service, Preventive Maintenance (PM), Annual Maintenance Contracts (AMC), Spare Parts Management, Technical Support, and Certified Service Engineers across India.
Position Overview
We are looking for an experienced Service Coordinator with sound knowledge of Commercial Kitchen Equipment to efficiently manage daily service operations through the KNI Service Application.
Key Responsibilities
Service Call Management
Register and assign service calls in the KNI Service Application.
Prioritize emergency and breakdown service requests.
Allocate service engineers based on location, expertise, and availability.
Monitor service response time and ensure timely closure of service calls.
Follow up with customers until the complaint is completely resolved.
Escalate unresolved technical issues to the Service Head.
Customer Support
Provide first-level technical guidance to customers over phone or video call.
Understand customer complaints and perform preliminary troubleshooting.
Guide customers on basic operational checks before dispatching an engineer.
Explain service procedures, AMC coverage, spare part availability, and service timelines.
Maintain skilled communication and ensure customer satisfaction.
Service Engineer Coordination
Schedule daily service calls and optimize engineer routes.
Coordinate installation, preventive maintenance, breakdown, warranty, and AMC visits.
Track engineer attendance, movement, and job completion.
Verify digital servi
📌 Service Coordinator (Ahmedabad)
🏢 KNI Services
📍 Ahmedabad
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