Job Summary:
Key Responsibilities
- Build and maintain long-term relationships with existing customers.
- Acquire new clients through networking, referrals, and lead generation activities.
- Understand customer requirements and recommend appropriate products or services.
- Handle customer inquiries, complaints, and service requests promptly.
- Meet sales and revenue targets set by the organization.
- Conduct regular follow-ups to ensure customer satisfaction and retention.
- Cross-sell and upsell products to existing customers.
- Maintain accurate records of customer interactions and transactions.
- Coordinate with internal teams to resolve customer issues efficiently.
- Stay updated on company offerings, industry trends, and competitor activities.
Required Skills:
- Excellent communication and interpersonal skills.
- Solid customer service orientation.
- Sales and negotiation abilities.
- Relationship-building and networking skills.
- Problem-solving and conflict-resolution capabilities.
- Time management and organizational skills.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
- 0-3 years of experience for entry-level roles; more for senior positions.
- Experience in sales, customer service, banking, or financial services is often preferred.