NOC Analyst
Position Description:
Note: Shift remains rotational and there is no fixed WO.
Key Responsibilities:
- Triage and classification: validate alerts, determine severity/impact, correlate related events, and suppress noise to combat alert fatigue.
- Initial diagnosis: collect context (device state, logs, performance metrics, recent changes), perform first-level checks against runbooks, and determine next steps.
- Escalation: hand off unresolved or high-impact incidents to Tier 2 / on-call engineering with clear case notes, evidence, and reproduction steps within defined SLAs.
- Incident communication: post timely updates to stakeholders and clients and participate in Major Incident Management bridges as the operations point of contact.
- Change and maintenance support: execute scheduled activities per approved runbooks and validate successful completion.
- Documentation: maintain tickets, timelines, and shift handovers; contribute to runbook improvements, tuning requests, and knowledge base articles.
Required Skills & Qualifications:
- 0 - 2 years of experience in a Network Operations Center (NOC) or Command Center environment.
- Working knowledge of TCP/IP, LAN/WAN, DNS, DHCP, VPN, and routing/switching fundamentals.
- Understanding of Windows Server (L1 level) including AD, GPO, DNS, DHCP; basic familiarity with Linux server environments.
- Hands-on experience with monitoring and observability platforms (e.g., SolarWinds, PRTG, Nagios, Zabbix, LogicMonitor).
- Familiarity with public cloud platforms (AWS, Azure, or GCP) at a monitoring and health-check level.
- Working knowledge of ITSM tools (e.g., ServiceNow, ConnectWise) and ITIL incident, change, and problem management processes.
- Ability to analyze logs, performance data, and alert patterns to identify and respond to infrastructure incidents.
- Robust communication skills and ability to work in a high-pressure, 24x7 shift environment.
- Bachelor's degree in relevant discipline or equivalent work e
📌 Noc Analyst (Gurugram)
🏢 OcIT
📍 Gurugram