Job Purpose:
Essential Functions:
- Initiate communication with customers to request and arrange payments promptly, using tact and professionalism with calling a primary mode of communication.
- Follow up on a regular basis with the customer until a payment resolution is received. Escalate to the Team Lead if/when problems or concerns arise.
- Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA.
- Promptly resolve billing, cash apps and Accounts Receivable issues while identifying potential opportunities for process improvement.
- Communicate and coordinate with internal departments to address any outstanding payment issues or customer concerns.
- Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
- Issue collection and lawsuit letters as necessary, adhering to legal guidelines and employing persuasive language when appropriate.
- Assist in handling special projects assigned by the management,
utilizing problem solving skills and attention to detail.
- Reviews all aged invoices periodically to identify potential bad debts and subsequent write-offs
- Conduct account reconciliations to resolve disputes, short payments, or unapplied cash.
- Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets.Ensure compliance with company policies, credit terms, and applicable regulations.
Requirements:
Required Education and Experience:
- Bachelor’s degree in Accounting, Finance, or related field preferred or equivalent work experience
- Proven 3+ years of experience in collections within a global setting
- Proficient in ERP systems (e.g., NetSuite, Salesforce and Oracle) and Microsoft Excel.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage competing priorities and deliver results in a deadline-driven environment.
- High attention to detail with