As a Telecalling Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:
*Voice Support (Calling)*
- Handle inbound and outbound calls to address customer queries, feedback, and support requests.
- Provide accurate information about courses, schedules, and platform usage.
- Ensure timely follow-ups and resolution of open issues.
*Chat Process*
- Manage live chat interactions with users across the website and app.
- Assist customers with instant query resolution and guide them through the learning platform.
- Maintain courteous and prompt communication at all times.
- Resolve technical, academic, or administrative concerns through detailed written support.
- Escalate unresolved issues to the relevant teams when necessary.
*Customer-Facing Testing & Feedback Collection*
- Participate in testing recent platform features from a user perspective.
- Provide structured feedback based on customer experience to the product and tech teams.
- Identify common customer pain points and report them for improvement.
*Reporting & Documentation*
- Maintain logs of all interactions across channels.
- Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction.
- Contribute to FAQs and help documents based on recurring queries.
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund