Company Profile:
Job Title: Sr. Support Analyst / Lead - Mainframe Operator

Position: Sr. Support Analyst / Lead - Mainframe Operator

Experience: 5 - 7 Years

Category: IT Infrastructure

Main location: Chennai

Position ID: J0526-1580

Responsibilities:
Alert management (based on AINOI):
- Take into account the alerts
- Arbitrate alerts by human correlation / acknowledgment and/or Incident creation
- Create incident ticket

Incident Management (ServiceNow, group platform):
- Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group
- Document the ticket

Management of action requests (ServiceNow, Group platform):
- Fulfill requests on the fly or at a fixed time.
- Participate in the realization of requested tasks (through mail or snow).

Contributing Responsibilities
- Contribute to improving the quality of service by proposing improvements.
- Help build team spirit and integrate into BNP Paribas culture
- Contribute to keeping the documentation up to date and expand the knowledge base.

Technical & Behavioral Competencies





Specific Qualifications:
- Agile environment
- Follows the Customer processes for projects, incident and change management.
- Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness.
- Motivated self-starter, process-oriented with high attention to detail
- Quick self-starter, proactive attitude.
- Good communication skills, Good analytical and synthesis skills.
- Autonomy, commitment, and perseverance.
- Ability to work in a dynamic and multicultural environment.
- Flexibility (in peak periods extra efforts may be required).
- Open minded and show flexibility in self-learning new technologies/tools.
- You are customer-minded and can translate technical issues into non-technical explanations.
- You are always conscious about the continuity of services.
- You have very valuable team

📌 Sr. Support Analyst (Mumbai)
🏢 CGI
📍 Mumbai