Locations:Bengaluru, India

Job description:
About this role

As a Vice President, Network Operations Engineering (NOE), you will lead the transformation of traditional Network Operations (NOC) into a up-to-date, engineering-led Network Operations Engineering function. This role combines operational leadership with engineering rigor, focusing on automation, reliability, and AI-driven operations to deliver highly resilient, scalable network services.

The NOE organization is evolving from reactive incident management to a proactive, automation-driven operating model, emphasizing continuous service improvement, reduced manual intervention, and increased engineering ownership of production environments.

Key Responsibilities

1. Drive NOC NOE Transformation
- Lead the transition from a traditional, shift-based NOC to an engineering-led, automation-first operations function
- Establish a culture of ownership, accountability, and continuous improvement
- Shift focus from reactive incident handling to proactive prevention and reliability engineering




- Align operations to Platform Engineering principles and product-based delivery models

2. End-to-End Network Operations Ownership
- Own 24x7 global network operations, ensuring stability, performance, and availability of network services
- Lead incident management, escalation, and command-center coordination across regions
- Ensure rapid detection, triage, and recovery for all network incidents
- Drive consistent operational execution across global teams

3. Automation, AI, and Operational Engineering
- Build and scale automation frameworks, runbooks, and auto-remediation pipelines
- Drive adoption of AI-enabled operations (AIOps) including predictive alerting and intelligent triage
- Reduce manual effort and shift workloads toward engineering and system improvement
- Deliver measurable improvements in automation coverage, alert noise reduction, and MTTR

4. Reliability, Observability, and Performance Engineering
- Define and tr

📌 Network Operations Engineering, Vice President (Bengaluru)
🏢 BlackRock Investments
📍 Bengaluru