JLL supports the Whole You, personally and professionally.

Hospitality and Workplace Experience Manager - Mumbai

Key ResponsibilitiesGuest & Visitor Management

Own front-of-house experience including reception, lobby, and guest areas

Manage visitor access system (Envoy) and resolve journey bottlenecks

Maintain security protocols for visitor registration, passes, and escorts

Employee Experience

Serve as approachable point of contact for employee support and requests

Oversee recent hire welcome kits and onboarding support

Coordinate visiting employee logistics (access, hot desks, arrivals)

Handle shipping, receiving, mail, and deliveries efficiently

Events & Shoots
Execute internal events: coordinate logistics, vendors, setup, and catering

Ensure event spaces are properly prepared per brief

Support employee events (Snack Attacks, Social Hours) with innovative ideas

Facilitate smooth artist/crew entry and coordination on shoot days

Provide production support including supplies, printing, and F&B; services

Vendor & Standards Management





Manage hospitality vendor relationships and service quality

Conduct regular quality checks across office spaces and amenities

Collaborate with facilities and F&B; teams on operations and inventory

Maintain consistent pantry and stationery stock levels

Office Operations

Partner with Workplace and Facilities teams on office maintenance

Flag operational issues proactively

Participate in Emergency Response Team (ERT) drills and workshops

Requirements:
Experience: 3+ years in event management, corporate office, co-working space, or premium hospitality

Essential Skills:
Strong operational instincts with proactive problem-solving
Excellent communication: warm, professional, confident across all levels

Genuine people-first mindset with attention to detail

Preferred:
Media, entertainment, or technology environment experience

F&B; operations and vendor management familiarity

Hospitality or cinema industry background

Educati

📌 Hospitality & Wpx Manager (Mumbai)
🏢 JLL
📍 Mumbai