Job Family:
GIC Process (India)

Travel Required:
None

Clearance Required:
None

What You Will Do:
- Lead and manage large teams (Analysts, QCs, TLs, Supervisors) across AML and crypto compliance operations
- Drive performance across key metrics: productivity, quality, utilization, and SLA adherence
- Own workforce planning, capacity management, and attrition control
- Conduct performance management, coaching, and capability-building initiatives
- Build a robust leadership pipeline through mentoring and succession planning
- Promote a high-performance culture focused on accountability, compliance, and continuous improvement
- Ensure consistent delivery governance across operations and quality benchmarks
- Act as the primary client-facing SPOC for delivery, governance, and escalations
- Lead governance cadence including WBRs/MBRs with data-driven insights
- Manage client expectations on SLAs, quality, TAT, and compliance adherence
- Drive root cause analysis (RCA) and implement corrective actions
- Handle escalation management and crisis resolution




- Identify opportunities for client satisfaction, retention, and business growth
- Own end-to-end delivery governance including SLA, productivity, and stakeholder alignment
- Collaborate with key internal stakeholders: Compliance, Risk, QA, Training, Product, and Tech teams
- Ensure alignment with regulatory updates, client requirements, and operational processes
- Drive coordination across Ops, QA, Training, and Tech to improve process outcomes
- Support process transitions, knowledge transfers (KT), and ramp-ups
- Enable cross-functional alignment for transformation initiatives

What You Will Need:
- Lead AML operations across Transaction Monitoring (TMS L1/L2), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) and Sanctions Screening & Investigations
- Drive crypto compliance initiatives including blockchain transaction analysis and wallet tracing
- Ensure adherence to regulatory frameworks (FATF, OFAC, FinCEN

📌 Manager (Chennai)
🏢 Guidehouse
📍 Chennai