ID: 974 | 0-2 yrs | India | careersJob Title: Cloud Support Engineer - L1
Job Location: Hinjewadi Phase 1, Pune (WFO)
Experience: 0 to 2 Years
Shift: Rotational shift
Qualification: BSC, BCA, BE, MBA, MCA
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- Job Description:
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- Key Responsibilities:
- Assist in managing and configuring Azure services such as Virtual Machines (VMs), Azure Storage, and App Services.
- Help monitor and maintain Azure cloud infrastructure. Support the team in troubleshooting and resolving cloud-related issues.- Document processes and learnings as part of the project workflow.
- Requirements: Basic understanding of cloud computing concepts and Azure services.
- Familiarity with programming or scripting languages such as PowerShell or Python. G
- Good problem-solving skills and attention to detail.
- Eagerness to learn recent technologies and cloud-based solutions. C
- Currently enrolled in a degree program in computer science, IT, or related fields.
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- Roles & Responsibilities:
- Customer Support:Assist in providing technical support to customers using cloud services
- Respond to inquiries and troubleshoot issues related to cloud infrastructure
- Troubleshooting:Work closely with the support team to identify and resolve technical issues- Documentation:Contribute to the development and maintenance of support documentation
- Document troubleshooting procedures and solutions for common issues
- Collaboration:Collaborate with cross-functional teams, including engineering and operations
- Communicate effectively with team members to resolve customer issues
- Technical Learning:Participate in training sessions to enhance your knowledge of cloud technologies
- Learn about cloud platforms such as AWS, Azure, or GCP and their respective services
- Automation:Gain exposure to automation tools and scripting languages used in cloud environments
- Assist in creating and maintaining scripts for routine tasks
- Customer Education:Assist in creating educational materials for customers, including k