Job Summary:
Key Responsibilities:
- Maintain excellent phone etiquette and uphold high standards of verbal and written communication.
- Address and resolve customer inquiries and issues promptly, ensuring a positive experience.
- Efficiently manage multiple tasks while prioritizing work to meet deadlines and service level agreements.
- Accurately document customer interactions and follow established procedures for escalation or resolution.
Qualifications:
- Minimum 2 years of international voice process experience is mandatory
- Fluent in English with a robust command of verbal and written communication.
- Excellent interpersonal skills and the ability to build rapport with customers.
- Ability to work effectively during night shifts.
- Proficiency in handling both voice and written interaction channels.
Preferred Skills:
- Previous experience in the insurance industry or international voice is highly desirable.
- Familiarity with CRM tools and ticketing systems.
- Strong problem-solving and multitasking abilities
Pay: ₹350,000.00 - ₹450,000.00 per year
Benefits:
- Leave encashment
- Paid time off
- Provident Fund
Application Question(s):
- What is your notice period?
Education:
- Bachelor's (required)
Experience:
- Customer service: 1 year (required)
Location:
- Malad West Dely, Mumbai, Maharashtra (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (required)
Work Location: In person
📌 Customer Service Representative (Malad West)
🏢 Jainco Consulting India Private
📍 Malad West
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