Job Title: Technical Onsite Support Executive

Job Summary:
Key Responsibilities:
- Provide onsite technical support to employees for desktops, laptops, printers, and other IT peripherals.
- Diagnose and resolve hardware, software, operating system, and network-related issues.
- Manage user accounts, password resets, and access permissions through Active Directory.
- Troubleshoot LAN, Wi-Fi, VPN, and connectivity-related issues.
- Handle incident tickets and service requests through ticketing tools while adhering to defined SLAs.
- Coordinate with internal IT teams, vendors, and stakeholders for issue escalation and resolution.
- Set up and deploy new systems, hardware, and software for employees.
- Maintain IT asset inventory and ensure accurate documentation of support activities.
- Perform routine system checks and preventive maintenance to minimize downtime.
- Provide technical assistance during office relocations, system upgrades, and infrastructure changes.
- Ensure compliance with IT policies, security standards, and operational procedures.

Required Skills:




- Solid knowledge of Desktop Support and End-User Support.
- Experience in Hardware and Software Troubleshooting.
- Proficiency in Windows OS, Microsoft Office 365, and Outlook.
- Hands-on experience with Active Directory and User Access Management.
- Knowledge of Networking concepts including LAN, Wi-Fi, and VPN.
- Experience working with ticketing tools such as ServiceNow, JIRA, Remedy, or Freshservice.
- Understanding of IT Asset Management and Inventory Control.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and manage multiple support requests effectively.

Preferred Qualifications:
- Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
- 1-5 years of experience in Technical Support, Desktop Support, IT Support, Helpdesk, or Onsite Support roles.

📌 Technical Onsite Support Executive pune
🏢 WovV Technologies
📍 Pune