Head - Customer Success

Bangalore, India

About the Role

We are looking for a seasoned and strategic Head of Customer Success to lead and scale global customer success function at Aprecomm. This is a leadership role requiring a robust blend of technical expertise, business acumen, and customer-centricity.

What You’ll Do

Customer Success Leadership
- Lead and scale the Customer Success organization across regions
- Define and execute customer success strategies aligned with business goals
- Build a high-performance, customer-centric culture

P&L; Ownership & Revenue Growth
- Own and manage P&L; for customer success and services business
- Drive revenue through renewals, upsell, cross-sell, and expansion strategies
- Identify monetization opportunities within the existing customer base

Customer Engagement & Retention
- Build and manage relationships with CXOs and senior stakeholders
- Ensure high customer satisfaction, retention, and long-term value realization
- Act as an escalation point for critical customer issues

Technical & Solution Expertise




- Leverage strong technical understanding to engage with product, engineering, and customer teams
- Drive solution adoption, value realization, and customer outcomes
- Translate customer needs into product and service improvements

Operational Excellence
- Establish KPIs, dashboards, and governance models for customer success
- Drive forecasting, customer health tracking, and performance reviews
- Collaborate with Sales, Product, and Delivery teams for seamless execution

What We’re Looking For

Experience
- 25+ years of experience in Customer Success, Delivery, or Sales leadership roles
- Strong background in telecom, networking, SaaS, or technology-driven industries
- Proven experience in owning P&L; and driving revenue growth
- Demonstrated success in managing large enterprise customers

Skills
- Strong technical acumen with the ability to engage in solution-level discussions
- Excellent stakeholder management and rel

📌 Head of Customer Success (Bengaluru)
🏢 Joan Technologies
📍 Bengaluru