Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear.
Job Overview & Purpose
The Recipient Services Specialist (Sales Manager) is a field sales role focused entirely on Cochlear's existing recipient base. Rather than acquiring current customers, you'll be responsible for driving revenue from within the installed base — through sound processor upgrades, bilateral solutions, accessories, and service plans.
You'll own your territory's commercial performance end-to-end: identifying who's eligible for an upgrade,
engaging them meaningfully, partnering with clinics to support those conversations, and ensuring recipients continue to benefit from Cochlear's latest technology. The expectation is a well-managed pipeline, strong clinic relationships, and consistent delivery against revenue targets.
Reporting to the Area Business Manager - Services, the Recipient Services Specialist will be based in Kochi and handle the entire Kerala region. They will play a critical role in protecting revenue, accelerating technology adoption, and strengthening long‑term recipient advocacy, ensuring Cochlear continues to deliver life‑long hearing outcomes.
This is an individual contributor role.
Accountabilities:
Accountability 1:Own Services Revenue Growth & Recipient Lifetime Value
- Own and deliver territory‑level services revenue targets, including sound processor upgrades, sequential bilaterals, accessories, and service offerings