LOCATION

Mehsana SMT Tube PU, India

DEPARTMENT RESPONSIBILITY

* CO-ORDINATE WITH SALES UNITS INDIA FROM ORDER RECEIPT TO EXECUTION.

* COMMUNICATION AND COORDINATION WITH PROCESS TEAM AND SU INDIA ON TECHNICAL
REQUIREMENTS.

* ORDER BOOKING INTO SYSTEM (FOLLOWING ALL PROCESSES FOR APPROVAL)

* GENERATE AND RELEASE ORDER ACKNOWLEDGEMENT TO SU INDIA. RELEASE ORDER TO
PRODUCTION.

* BIS AND END CUSTOMER REGISTRATION AS PER PLAN

* COMMUNICATION TO SU INDIA ON STATUS OF ALL ORDERS.

* COORDINATION WITH PRODUCTION AND QA FOR THE “DELIVERY PRECISION” FOR ALL
CUSTOMER ORDERS

* COORDINATE WITH SU INDIA AND PU FOR ALL DISPATCHES TO CUSTOMERS INCLUDING
LOGISTICS.

* COORDINATE WITH DIRECT PURCHASE TEAM FOR RAW MATERIAL REQUIREMENT FOR ALL
CUSTOMER ORDERS.

* COORDINATE FOR CUSTOMER SURVEYS AND FEEDBACK FROM ALL CUSTOMERS.

* RESPONSIBLE FOR DOCUMENTATION OF ALL CUSTOMERS AND FOLLOW THE PROPER
DISTRIBUTION AND DISPATCHES OF THE DOCUMENTS TO THE CUSTOMERS AND SU GLOBALLY

* ENSURING THE CORRECTNESS OF CUSTOMER ORDER AND ORDER ACKNOWLEDGEMENT. CITP
APPROVAL / CUSTOMER CLEARANCE, ETC.



RESPONSIBLE FOR RECORD KEEPING.

* COORDINATE CUSTOMER VISITS. COORDINATE SERVICE & PRODUCT RELATED CUSTOMER
COMPLAINTS.

* FOLLOW ALL STATUTORY REQUIREMENTS OF THE COMPANY.

* CUSTOMER INFORMATION / COMMUNICATION TO BE PASSED ON TO ALL STAKE HOLDERS IN
PLANT.

* TO PREPARE PTR DATA FOR DIFFERENT PRODUCT ACCOUNTS UNDER PU

* TO DEVELOP STATISTICAL TOOLS FOR MONTHLY/QUARTERLY ORDER ANALYSIS FOR
MANAGEMENT REVIEW

* TO DEVELOP STATISTICAL TOOLS FOR MONTHLY ENQUIRY ANALYSIS

* MIS UPDATING.

EHS RESPONSIBILITY

* CARRY OUT ACTIVITIES TO DEMONSTRATE EHS LEADERSHIP AND ACT AS A ROLE MODEL.

* WORK ACCORDING TO ALLEIMA SAFETY PRINCIPLES TOWARDS THE VISION OF ZERO HARM.

* ENSURING ALL ACTIONS IN THE DEPARTMENT ARE IN THE DIRECTION OF ACHIEVING THE
COMPANY’S QUALITATIVE & QUANTITATIVE TARGETS.

* ENSURE THE DEPARTMENT WORKING & MAINTAINING RECORD AS PER THE ISO 9001, ISO
45001

REQUIRED COMPETENCIES:-

📌 Executive - Customer Service Support (On Third Party Payroll) (India)
🏢 ADIENT
📍 India