Job Family:
GIC Process (India)

Travel Required:
None

Clearance Required:
None
What You Will Do:
Lead and manage large teams (Analysts, QCs, TLs, Supervisors) across AML and crypto compliance operations
Drive performance across key metrics: productivity, quality, utilization, and SLA adherence
Own workforce planning, capacity management, and attrition control
Conduct performance management, coaching, and capability-building initiatives
Build a robust leadership pipeline through mentoring and succession planning
Promote a high-performance culture focused on accountability, compliance, and continuous improvement
Ensure consistent delivery governance across operations and quality benchmarks
Act as the primary client-facing SPOC for delivery, governance, and escalations
Lead governance cadence including WBRs/MBRs with data-driven insights
Manage client expectations on SLAs, quality, TAT, and compliance adherence
Drive root cause analysis (RCA) and implement corrective actions
Handle escalation management and crisis resolution
Identify opportunities for client satisfaction,



retention, and business growth
Own end-to-end delivery governance including SLA, productivity, and stakeholder alignment
Collaborate with key internal stakeholders: Compliance, Risk, QA, Training, Product, and Tech teams
Ensure alignment with regulatory updates, client requirements, and operational processes
Drive coordination across Ops, QA, Training, and Tech to improve process outcomes
Support process transitions, knowledge transfers (KT), and ramp-ups
Enable cross-functional alignment for transformation initiatives
What You Will Need:
Lead AML operations across Transaction Monitoring (TMS L1/L2), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) and Sanctions Screening & Investigations
Drive crypto compliance initiatives including blockchain transaction analysis and wallet tracing
Ensure adherence to regulatory frameworks (FATF, OFAC, FinCEN, BSA/AML)
Provide SME support for complex/hig

📌 Manager (Chennai)
🏢 Guidehouse
📍 Chennai