We are looking for an execution-driven Head of Operations who believes that “execution is everything.”
This is not a strategy-only or reporting role. We are looking for someone who takes complete ownership of execution across all backend and operational functions, ensures every commitment is delivered on time, drives accountability, removes bottlenecks, and builds systems that enable the organization to scale.
Key Responsibilities
1. End-to-End Operational Execution
- Own execution across all operational and backend departments.
- Ensure every operational task is completed within defined timelines.
- Drive daily accountability across department heads.
- Eliminate execution gaps and delays.
- Maintain operational discipline throughout the organization.
1. Team Leadership
Lead and coordinate the execution of:
- Appointment Calling Team
- Customer Support Team
- CRM Operations
- Backend Operations
- Dispatch & Logistics
Ensure every department works as one integrated system.
1. Performance Management
- Define KPIs for every department.
- Review dashboards daily.
- Conduct structured daily and weekly performance reviews.
- Identify gaps and implement corrective actions immediately.
- Improve productivity across teams.
1. Process & SOP Management
- Develop, implement, and continuously improve SOPs.
- Standardize operations across all clinics and departments.
- Conduct regular operational audits.
- Ensure compliance with company processes.
1. Cross-Functional Coordination
Act as the central execution owner between:
- Sales
- Marketing
- Clinics
- Doctors
- Customer Support
- Supply Chain
- HR
- Finance
- Technology
Ensure seamless communication and timely execution across all functions.
1. Customer Experience
Own op
📌 Head of Operations (Chandigarh)
🏢 G Leuhr
📍 Chandigarh
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