This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success / Support Operations Evaluator based in India.
This contract chance is designed for experienced customer success and support operations professionals who want to apply their expertise to the development of advanced AI systems. You will evaluate AI-generated work products against detailed quality standards, assessing their accuracy, clarity, rigor, and overall effectiveness. Your operational expertise will help identify weaknesses and inconsistencies in AI-generated customer support and success materials. The role involves reviewing documents, spreadsheets, presentations, and other business outputs from a practical customer operations perspective. You will provide structured feedback that helps improve the quality and reliability of AI-generated work. Working remotely and asynchronously, you will have the flexibility to contribute your professional expertise while supporting the development of increasingly capable AI models.
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Accountabilities:
Evaluate AI-generated artifacts against customer success and support operations-specific quality rubrics.
Review documents, spreadsheets, slide decks, and other business materials for accuracy, clarity, consistency, and professional quality.
Identify factual, aesthetic, structural, and presentation errors in AI-generated work products.
Apply deep subject-matter expertise in customer success and support operations to assess the accuracy, rigor, and practical relevance of generated outputs.
Evaluate materials from the perspective of customer experience, support processes, operational effectiveness, and service quality.
Provide clear, structured, and actionable written feedback to support the continuous improvement of AI-generated work.
Apply evaluation criteria consistently across different projects, content types, and business scenarios.
Use Microsoft Office and Google Workspa

📌 Customer success (India)
🏢 Jobgether
📍 India