Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
- What you will be doing:
Reporting to the Manager, Front Office, responsibilities and essential job functions include but are not limited to the following:
- Demonstrating Reception, Concierge, and Operator standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental policies and procedures
- Must comply with most current Accor and Sofitel standards
- Have a complete working knowledge of all applicable systems, machines, and devices
- Be a driving force for the brand loyalty program. Enroll new ALL loyalty members and update guest ALL profiles. Upon check-in any guest without an ALL membership must be asked if they are a member, celebrating loyalty and if not member,



subsequently offered enrollment
- Adhere to and promote the Company’s Health & Safety policies to ensure a secure work environment and be knowledgeable about all safety & emergency procedures
- Be able to handle promptly and effectively any queries arising from guests including in-room dining order taking. Following up with guests as needed within 20 minutes.
- Make and/or modify any hotel, restaurant, tour, and transportation reservations. Enter into respective computer software
- Maintain, monitor, and ensure all requests are logged and responded to in the computer system, Opera and common inboxes among other systems
- Maintain knowledge of hotel amenities and services, hotel features, hours of operation, and hotel layout including room types, rates and descriptions
- Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is co

📌 Front Office Ambassador (Jaipur)
🏢 FAIRMONT
📍 Jaipur