L2 Application Support Engineer
Position Description
Position: SSE
Experience: 4+YRS
Shift: 1PM to 10PM IST
Main location: Bangalore/Chennai
Employment Type: Full Time
Education Qualification: Any graduation or related field or higher with minimum 3 years of Relevant experience.
Your future duties and responsibilities
. Investigate, troubleshoot, and resolve incidents within agreed SLA timelines.
. Perform root cause analysis (RCA) for recurring production issues and implement preventive measures.
. Escalate complex issues to L3/Development teams and coordinate until resolution.
. Execute production validations and post deployment health checks.
. Handle user access requests, configuration changes, and environment support activities.
. Maintain incident, problem, and change records in ITSM tools such as ServiceNow or JIRA.
. Prepare operational reports, dashboards, and knowledge base documentation.
. Collaborate with Infrastructure, Database, Network, and Security teams to ensure platform stability.
. Identify opportunities for automation and continuous service improvement.
Required qualifications to be successful in this role
Experience in Application/Production Support or L2 Support.
. Knowledge of Incident, Problem, Change, and Release Management (ITIL).
. Robust troubleshooting and analytical skills.
. Experience with Linux/Unix environments.
. Experience with monitoring tools such as Splunk, Dynatrace, DataDog.
. Familiarity with ticketing tools like ServiceNow, JIRA, or Remedy.
. Experience with CI/CD tools such as Jenkins, Git, Maven, or Azure DevOps is an advantage.
. Excellent communication and stakeholder management skills.
Preferred Qualifications
. Bachelor's degree in Computer Science, Information Technology, or a related field.
. 6 - 8 years of experience in Application or Production Support.
. ITIL Foundation certification (preferred).
. Experience in Banking, Financial Services domains is an added advantage.
Key Competencies
. Incident & Pro
📌 Senior Software Engineer (Bengaluru)
🏢 CGI
📍 Bengaluru