Job ID:44160Location:LRQA - Mumbai -Solitaire Corpora Position Category:Client ManagementPosition Type:Employee Regular
Who are LRQA?
LRQA is a global leader in assurance services, committed to helping clients manage risk and build resilience. With a strong heritage and decades of expertise, we deliver cutting-edge solutions in certification, customized assurance, cybersecurity, inspection, and training.
Operating in 50 countries, with 2,500+ colleagues, LRQA supports over 60,000 clients across diverse sectors, generating £315 million in annual revenue. Our mission is to create a safer, more sustainable future by combining deep technical knowledge with a client-first approach.
Role Purpose: This role is responsible for supporting the management of complex customer queries and ensuring service delivery is handled efficiently, professionally, and in line with agreed SLAs. It also involves maintaining clear communication with customers and internal stakeholders, while supporting less experienced colleagues through guidance, knowledge sharing, and coordination of work where required.
Key Responsibilities:
Provide specialist support and build strong relationships with customers, ensuring clear communication and a positive customer experience.
Manage customer onboarding, contract administration, and updates to customer records, ensuring accuracy and compliance with contractual requirements.
Coordinate and prioritise complex certification support activities, ensuring delivery within agreed SLAs and resolving customer queries effectively.
Maintain accurate data in BA&IS; systems to support operational delivery, resource planning, and invoicing.
Support certificate maintenance processes, including suspensions, withdrawals, and the management of audit reports and certificates within the customer portal.
Collaborate with colleagues, key account teams, and other departments to drive service excellence and continuous process improvement.
Mentor less experienced colleagues and c
📌 Business Support Advisor (Mumbai)
🏢 LRQA
📍 Mumbai