We're Hiring | Assistant General Manager (AGM) - Hospitality

Location: Jaipur

Experience:10+ Years

Industry: Real Estate / Hospitality

Employment Type: Full time

Qualification: Postgraduate

About the Role

We are looking for an experienced and dynamic Assistant General Manager (AGM) - Hospitality to lead hospitality operations across multiple sales offices and experience centres.

Key Responsibilities

1. Customer Experience & Hospitality Excellence
- Develop and implement standardized hospitality frameworks across sales offices and experience centres.
- Ensure a premium and consistent customer journey across all customer touchpoints.
- Drive initiatives to improve customer satisfaction, customer delight, and brand perception.
- Establish service excellence benchmarks aligned with luxury real estate standards.
- Ensure customer interactions reflect the organization’s hospitality philosophy.

2. Operational Standardization
- Implement SOPs, operational checklists, and customer delight protocols across locations.




- Standardize hospitality practices to ensure consistency and scalability.
- Conduct periodic operational reviews and drive process improvements.
- Identify operational gaps and implement corrective actions.

3. Service Quality & Audit Management
- Conduct regular site visits to evaluate hospitality standards and operational performance.
- Lead internal hospitality audits across multiple locations.
- Monitor service quality and ensure timely closure of audit observations.
- Drive continuous improvement in customer-facing operations.

4. Customer Satisfaction Management
- Monitor customer feedback and satisfaction metrics across locations.
- Drive improvement initiatives for CSAT and NPS scores.
- Analyze recurring customer concerns and implement preventive solutions.
- Collaborate with CRM and Sales teams to enhance customer experience.

5. Financial & Vendor Management
- Manage hospitality budgets and optimize operational costs without compromising ser

📌 Assistant General Manager (Jaipur)
🏢 Snehal
📍 Jaipur