As a Desktop Support Specialist/Mac Support, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions
Key Responsibilities
Skill Requirements
Other Requirements
Document and track issues and resolutions in a ticketing system. - Train users on current systems and software as needed. - Collaborate with other IT team members to resolve complex issues. - Maintain an inventory of all hardware and software resources. - Ensure security and privacy of networks and computer systems. - Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.
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📌 Senior Engineer (Pune)
🏢 HCLTech
📍 Pune
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