Position Summary:
Essential Day-to-Day Responsibilities:
- Primary role is to work with Equity/Commodity managers, Portfolio Managers, Research Analysts from various firms and Global Banks to assist with navigation, LSEG products and assisting with data search and identifying any data errors, assisting in building portfolios and portfolio analysis/maintenance. This could entail escalating/referring the problem to a "Content" support group or the technical support desk.
- Basic skills to Interpret and analyse the equity market requirements and provide right resolutions and workarounds in specific situations.
- Collaborate with various LSEG departments (Technical Support, Content, entitlements, feed support, sales, training) to resolve client questions/problems
- Closely work with Account Managers, Relationship Managers, Technical Account Managers, Strategic Account Managers and Dedicated Account Managers.
- Ability to speak to our clients intelligently and use their critical reasoning skills to identify the problem and solution quickly.
- Engage Content Group or Product Specialist for any "enhancement requests".
- Qualifications and Experience Required:
- Able to work on shifting schedules, including weekend
- 1+ years’ experience in relevant industry managing client queries.
- Ability to manage high pressure client situations and build trust with the clients.
- Ability to communicate well with internal and external stakeholders.
- Basic understanding of Markets (Equities, Portfolio Management etc.)
- Positive interpersonal skills and client management skills.
- Self-motivated, "Find a way to get it done" attitude
- Good time management skills and attention to details
- Good data analysis skills
- Focused on service delivery
- Good business writing skills
- Good problem-solving skills
- Graduation in Finance/Commerce- As a global business, LSEG relies on diversity of culture and thought to deliver on our goals. Therefore, we seek hardworking, qualified employees in all o