A Store Manager acts as an important link between strategy and execution. drives the store towardsachieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.
Responsibilities
1) Customer focus:Driving Net Promoter Score
*Greeting customers when they enter store and coaching the team to do the same
*Displaying commitment towards providing exceptional Customer Service and ensuring that associates also treat Customer Satisfaction as a priorit
*Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
*Striving to have long lasting and fruitful relationships with each of our customers
2)Driving sales vs.planDriving the sales of the store to meet the allotted targets by allocating the targets to the staff
*Developing a culture of high sales performance expectations, i.e. Sales Leadership
*Motivating and inspiring the field team to drive for results
*Assessing field capability and establish performance priorities at group level3)People Development (Attrition Control)
*Assisting in recruiting and selecting high potential staff
*Providing effective on-the-job training and guidance to team members making use of company training modules
*Delivering clear, engaging and constructive feedback in a timely manner to all retail associates
*Evaluating the training needs of store associates and working closely with L&D; department to execute the developmental plan
*Understanding the reasons for attrition and taking measures to control it
4)Cash & Inventory management
*Monitoring cash reconciliation to ensure there is no mismatch of store funds
*Ensuring availability of requir
📌 Store Manager (Sri Muktsar Sahib)
🏢 Avasara Consulting
📍 Sri Muktsar Sahib
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.