Job Title: Process Associate - Operations Department (US Shift)

Company
- Dire Surveillance

Annual CTC: Based on past experience / Last CTC

Location: Mohali, India

Shift: US Shift (Adaptable working hours to overlap with US time zones)

Job Summary:
We are seeking a detail-oriented and proactive Process Associate to join our Operations

team. This role is responsible for monitoring and managing client sites using an AI
- based automated portal, ensuring smooth operations with zero client escalations. The

and a commitment to participating in continuous learning and training.

Key Responsibilities:
- Site Monitoring:
Use AI-based automated portal to actively monitor client sites, ensuring smooth

operations and identifying potential issues before they arise.
- Client Follow-ups:
Regularly communicate with clients to ensure their needs are met and to provide

updates on system performance. Maintain a professional and responsive attitude

to client queries.
- Reporting:
Generate accurate reports based on the monitoring data from the AI portal.





Ensure reports are delivered on time and meet quality standards.
- Focus on Automation:
Ensure 100% focus on the automated monitoring system. Strive for zero

escalations by addressing issues proactively within the automated system.
- Training Participation:
Participate in regular training sessions to stay updated with new technologies,

tools, and processes related to system monitoring and client management.
- Process Adherence:
Follow standard operating procedures (SOPs) and ensure compliance with

company policies while performing job responsibilities.

Qualifications & Requirements:
- Educational Qualification:
Passed Senior Secondary (12th Grade) or Graduation (Fresher or Experienced
- Technical Skills:
Basic knowledge of computer operations and proficiency in Microsoft Office tools

(Excel, Word, etc.).
- Communication Skills:
Strong verbal and written communication skills in English. Ability to

communicate clearly and

📌 Customer Support Executive (Sahibzada Ajit Singh Nagar)
🏢 Dire Surveillance
📍 Sahibzada Ajit Singh Nagar