Chief Operating Officer (COO) - Gleuhr Wellness Pvt. Ltd.

About Gleuhr

Gleuhr is a rapidly growing aesthetics and skin wellness brand with multiple clinics across North India, specializing in pigmentation, skin, hair, anti-aging, and aesthetic treatments. The COO will be responsible for driving operational excellence, scalability, profitability, patient experience, compliance, and leadership across all clinics and support functions.

Position

Chief Operating Officer (COO)

Reporting To: Managing Director

Location: Chandigarh (Extensive travel across clinic locations)

Key Responsibilities

1. Multi-Clinic Operations
- Lead end-to-end operations of all clinics.
- Ensure SOP compliance across reception, counselling, doctors, therapists, and branch management.
- Drive operational consistency and service quality across all locations.
- Improve clinic productivity, utilization, and profitability.

2. Revenue & Business Performance
- Own clinic-wise revenue, conversion, retention, and profitability.
- Monitor KPIs including:
- Revenue
- Consultation conversion
- Package sales




- Patient retention
- Repeat visits
- Therapist utilization
- Doctor productivity
- Drive corrective actions for underperforming clinics.

3. Patient Experience & Brand Standards
- Create a world-class patient experience.
- Ensure implementation of consultation playbooks and service standards.
- Lead mystery audits and quality improvement initiatives.
- Maintain premium clinic ambience and service delivery.

4. Team Leadership
- Directly manage Regional Managers, Branch Managers, Sales Heads, Operations Teams, and Support Functions.
- Build a robust performance-driven culture.
- Develop leadership succession across clinics.
- Conduct regular reviews, coaching, and accountability meetings.

5. SOP, Compliance & Risk Management
- Ensure medical, operational, HR, and legal compliance.
- Maintain audit readiness across clinics.
- Monitor patient safety, consent processes, documentation, and incident

📌 Chief Operating Officer (Chandigarh)
🏢 Gleuhr wellness
📍 Chandigarh