ABOUT THE ROLE

KEY RESPONSIBILITIES
- Proactively reach out to customer segments via calls and messages to drive repeat purchases, upsells, and recent product awareness
- Maintain and organise customer data across Shopify and Google Sheets — segmenting by purchase history, frequency, and preferences
- Build and execute outreach lists for campaigns such as new arrivals, restocks, seasonal offers, and loyalty rewards
- Track and report on outreach performance — call conversion rates, response rates, repeat purchase metrics
- Coordinate with store teams and the marketing team to align customer communication with ongoing promotions
- Collect customer feedback and surface insights to leadership to improve product and service offerings
- Manage order-related communication — updates, delays, exchanges, and returns — with a resolution first mindset

REQUIREMENTS
- 1-3 years of experience in customer service, tele-sales,



or a similar customer-facing role
- Excellent spoken and written English — clear, warm, and professional communication is non negotiable
- Comfortable making outbound sales calls and following up persistently without being pushy Proficiency in Google Sheets for maintaining and analysing customer data:
- Familiarity with Shopify or any e-commerce platform is an advantage
- Strong organisational skills and ability to manage a high volume of customer interactions
- Empathetic, patient, and solution-oriented — especially when dealing with new parents

POSITIVE TO HAVE
- Prior experience in a retail, e-commerce, or baby/parenting brand
- Exposure to WhatsApp Business API or bulk messaging tools

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 CRM Executive (Gurugram)
🏢 Amour Group
📍 Gurugram