Job Requirements
Role and Responsibilities
1. Learning Design & Content Ownership
Own end‑to‑end content for all retail capability programs across:
Customer Experience & Service Excellence
Product Knowledge & Storytelling
Regional & cultural selling nuances
Selling skills & process adherence
Design modular, blended learning journeys (classroom, digital, on‑the‑job).
Create and continuously upgrade:
Facilitator guides
Participant workbooks
Digital content, videos, simulations
Assessment tools & certifications
Ensure content alignment with brand, product, marketing and merchandising priorities.
2. Train‑the‑Trainer (TTT) & Trainer Capability
Design and deliver TTT programs for Regional Trainers.
Establish trainer certification and re‑certification standards.
Coach trainers on:
Facilitation excellence
Adult learning principles
Handling premium & luxury customer scenarios
Conduct periodic trainer audits, shadowing and feedback.
3. Training Deployment & Governance
Translate the annual capability roadmap into deployable training programs.
Work with Regional Trainers to ensure:
Consistency of delivery
Adherence to training guidelines and quality standards
Drive effective utilization of LMS / digital platforms.
Ensure programs are scalable across:
Company‑owned stores
Franchisee / Business Associate stores
4. Stakeholder & Cross‑Functional Collaboration
Partner closely with:
Retail Operations
Marketing & Merchandising
HR & Business Associate teams
International Brands like Luxxotica, Zeiss etc
Incorporate business feedback into program refreshes.
5. Measurement & Impact
Define learning effectiveness metrics:
Knowledge & skill lift
Certification completion
Trainer effectiveness
Business‑linked outcomes (where applicable)
Analyze data from training reports & LMS dashboards to recommend improvements.
Work Experience
Education
Post‑Graduation preferred (MBA / equivalent)
Graduation mandatory
Experience
8–12 years with atleast 2 years in eyewear category:
Retail training /