Responsible for Customer Satisfaction, Customer Voice Management, Aftersales
Business & Dealer Operation and profitability for the assigned area (Chandigarh)
Management of Dealer.
PRINCIPLE ACCOUNTABILITIES
EXPECTED END RESULTS
MAJOR ACTIVITIES
Aftersales Revenue
* PMD includes Aftersales revenues (retail level at dealer or at wholesale
level to dealer)
* Identify opportunities and performance gaps on an outlet level related to key
NSC revenue initiatives such as Express Service, Service Contracts, tire
program, CRM, etc…
* Review Dealer and Service Advisor performance in terms of retention and sales
per unit received – including analysis for Lost customers activities
* Review Parts wholesale opportunities, IRF & Commodities business
* . Review dealer appointments ensuring healthy appointment ratio to ensure
workshop balance
* Works with dealer sales personnel to ensure dealer meets accessory sales
targets and Accessory business promotion
* Provide forecast of month-end and future Parts sale per assigned dealers
* Support in the development of outlet level annual business plans including
periodic reviews on progress (PDCA)
* Monitor Dispersion Management on KPI performance
* Increase Network expansion in Tier 3 / Tier 4 as per DND plan
Marketing
* Explains NSC’s Aftersales related marketing communication program
* Review outlet service marketing plans including advertising spend as well as
assess the effectiveness of their efforts. Include reviewing dealer CRM
program, service reminder calls, seasonal campaigns, and other related
activities
* Provide recommendations on current & innovative ways to enhance service marketing
efforts to increase customer retention
* Support NSC in national efforts like annual roadside assistance program,
trade shows, Aftersales display in motor shows, etc.…
Incentive
* Support NSC Aftersales leadership to develop incentive programs to meet
reven
📌 Manager, Aftersales (Chennai)
🏢 Nissan Motor
📍 Chennai
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