Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Site Reliability Engineering
Positive to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients to identify and resolve issues efficiently, whether remotely or onsite.
The practitioner follows established operational procedures to maintain service reliability and quality, ensuring smooth functioning of various technology platforms. Collaboration with different teams and adherence to defined processes are key aspects of the daily routine, aimed at sustaining optimal infrastructure performance and user satisfaction.
Roles & Responsibilities:
1. Infrastructure as Code & Automation
Automate Everything: Eliminate manual interventions by designing and implementing end-to-end infrastructure automation using tools like Terraform or Ansible.
CI/CD Pipeline Management: Build, optimize, and maintain robust CI/CD pipelines to ensure seamless, automated software delivery and infrastructure deployments.
Configuration Management: Define and manage system configurations via code to maintain consistency across Development, Staging, and Production environments.