Technical Helpdesk Support Engineer
Req number:
R8132
Employment type:
Full time
Worksite flexibility:
Onsite
Who we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Technical Helpdesk Support Engineer ready to take us to the next level If you have solid experience in desktop support, endpoint troubleshooting, Microsoft technologies, mobile device support, and customer-focused IT service delivery, and are looking for your next career move, apply now.
Job Description




We are looking for a Technical Helpdesk Support Engineer to provide technical assistance and ensure a seamless workplace technology experience for business users. This position will be Full-time, Onsite - Gurugram.
What You'll Do
Provide technical support for diagnosing and troubleshooting desktop, laptop, mobile device, application, and network-related issues
Configure and support user accounts, laptops, desktops, mobile phones, and workplace technology services
Track and manage incidents and service requests through to resolution within agreed service levels
Maintain accurate records of incidents, troubleshooting activities, resolutions, and customer interactions
Escalate unresolved issues to appropriate internal support teams when required
Utilize internal knowledge bases and external resources to identify and implement effective technical solutions
Prioritize and manage multiple support tickets simultaneously while maintaining service quality
Follow up with end users to ensure complete issue resolution and cu

📌 Technical Helpdesk Support Engineer (Gurugram)
🏢 CAI
📍 Gurugram