Position
ASK Expert

Reports To
ASK Lead

Place of Posting
FES-Mahindra Division , Nagpur

Responsibilities & Key Deliverables
1. Responding to Queries via Call:Address customer calls, understand tractor-related complaints, and provide effective resolutions by applying your technical expertise.2. Handling Technical Assistance Requests (TAR) on ASK Portal:Manage and respond to TARs (Technical Assistance Requests) submitted through the ASK portal, ensuring timely and accurate solutions are delivered.

Experience

Min 3 Year Experience in Field/Training.
Languages: Should know - Tamil, Telugu (must) and Kannada (preferred)

Industry Preferred
Farm division, Tractor Industry

Qualification
3 Year Diploma or Degree ( B-Tech/BE ) in Mechanical / Aggriculture.

Competencies
Problem Solving: Strong aptitude for identifying issues and implementing effective solutions.Technical Proficiency:



Expertise in handling Laptop with having skills ( MS- OFFICE, IT systems, and other digital platforms )Communication Skills: Excellent verbal and written communication for stakeholder engagement and team collaboration..Customer-Oriented Approach: Focused on delivering quality solutions and maintaining customer satisfaction.

General Skills
Time Management: Efficiently prioritize tasks to meet deadlines.Team Collaboration: Work effectively in cross-functional teams to achieve shared objectives.Interpersonal Skills: Build strong relationships with colleagues, Dealer person.Adaptability: Quickly adjust to recent technologies, processes, and work environments.Self-Motivation: Stay driven and focused to consistently achieve high performance.

📌 ASK Expert (Nagpur)
🏢 Mahindra and Mahindra
📍 Nagpur