Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Summary
This role is responsible for supporting over 2,300 employees across 16 offices in 10 countries, ensuring exceptional end-user experiences while driving automation, AI adoption, operational excellence, and continuous improvement.
Based in our Chennai office, one of the largest Genesys locations globally, this position partners closely with global IT leaders and regional stakeholders to deliver consistent, scalable, and secure IT services across APAC.
Key Responsibilities
IT Service Leadership




Lead and develop a distributed team of IT professionals across APAC.
Drive service excellence, ensuring high levels of user satisfaction and operational performance.
Act as the senior escalation point for complex technical issues and critical incidents.
Oversee end-user computing, endpoint management, collaboration tools, AV systems, telephony, and office technology services.
Establish and monitor service KPIs, driving continuous improvement across the region.
Deliver executive and VIP support for senior leadership teams.
Automation & AI Enablement
Drive adoption of AI-powered and automated support capabilities, including self-service, virtual agents, workflow automation, and proactive monitoring.
Leverage analytics and automation tools to improve service quality, reduce manual effort, and enhance user experience.
Promote innovation through platforms such as ServiceNow, Microsoft Power Platform, and other automation

📌 Manager - IT Service APAC (Chennai)
🏢 Genesys
📍 Chennai