JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Description
Position: Team Lead - Contracts to Billing
Key Responsibilities:
Team Leadership & Management:
Assign work, solve workload problems and ensure high productivity levels
Assess workloads to determine equal distribution and identify staffing requirements
Assist in training current employees and mentor team members
Ensure service delivery as agreed norms and SLAs
Contracts to Billing Operations:
Analyze contract terms and ensure accurate billing implementation




Review and validate billing setups against contract specifications
Process contract amendments and billing adjustments
Quality checks to ensure accurate contract-to-billing conversions
Month-end closing activities and reporting for billing cycles
Process Improvement & Analysis:
Perform root cause analysis to drive process improvements
Support cost-savings and process improvement initiatives
Identify tactical and strategic opportunities, gaps and financial risks
Update process documents and capture exceptions during processing
Stakeholder Management:
Liaise closely with onshore teams and other stakeholders
Query handling - manage escalated billing queries and contract discrepancies
Escalate unresolved issues/concerns to appropriate management levels
Reporting & Data Management:
Generate process-related and ad-hoc reports including KPIs and quarterly reports
Data management, reporting & stakeholder management
Provide assistance during internal/external

📌 Team Lead (Gurugram)
🏢 JLL
📍 Gurugram