Senior Manager, Colleague Services

Location: Pune, India (Hybrid)

Position Summary
Bentley Systems is seeking a Senior Manager – HR Shared Services to lead the day-to-day delivery, performance, and continuous improvement of our global HR Shared Services organization.

Based in Pune, India, this role is responsible for managing a centralized team delivering HR services across regions and time zones, supported by a network of Shift Leads. The Senior Manager will ensure operational excellence, strong service performance, and a consistently high-quality colleague experience.

This role bridges strategy and execution: translating the HRSS vision and operating model (defined by HR Operations leadership) into daily discipline, scalable practices, and measurable outcomes. The Senior Manager will lead, coach, and develop the team, establish clear ways of working, and drive the evolution of HRSS from transactional service delivery toward standardized, efficient, and increasingly automated operations.

Responsibilities:

HR Shared Services Operations Leadership





Lead the end-to-end delivery of HR Shared Services operations, ensuring timely, accurate, and compliant execution across the colleague lifecycle.
Oversee global service delivery across regions and shifts, ensuring continuity of operations and workload balance.
Act as the primary owner of day-to-day service performance, ensuring SLA adherence and high-quality output.
Partner with Shift Leads to ensure effective execution of daily priorities, escalation handling, and queue management.

Team Leadership & Capability Building

Manage, coach, and develop a high-performing HR Shared Services team, including Specialists, Seniors, and Shift Leads.
Build team capability in HR processes, systems (e.g., Workday), customer service, and continuous improvement.
Establish a robust performance culture, setting clear expectations linked to SLAs, quality, and colleague experience.
Support career development, succession planning, and sk

📌 Senior Manager, Colleague Services (Pune)
🏢 Bentley Systems
📍 Pune