What success looks like in this role:
This role supports a complex, multi-platform application used by Unisys Digital Workplace Services (DWS). We are seeking an experienced Technical Architect specializing in Salesforce Field Service (SFS) to lead the design, delivery, and continuous evolution of field service solutions for our managed services clients. This role blends deep technical architecture expertise with solid client-facing and stakeholder management skills with a focus on AI. The ideal candidate will act as the trusted technical advisor for a portfolio of clients — translating business requirements into scalable, well-governed Salesforce solutions while overseeing ongoing support, enhancements, and platform health within a managed services model.
This is a senior, solution-focused role for someone who is equally comfortable designing complex technical architectures, leading solution workshops, mentoring delivery teams, and managing executive-level client relationships.
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Key Responsibilities:
Collaborate with architects, technical leads,



and stakeholders to deliver solutions aligned with business goals.
Independently manage tasks, deliverables, and timelines.
Create system documentation and train support teams.
Architect end-to-end Salesforce Field Service solutions, including Service Cloud, Field Service Lightning (FSL), scheduling optimization, mobile workforce enablement, and integrations with ERP, IoT, asset management, and inventory systems. Digital experience sites and portal.
Design scalable data models, sharing/security architecture, and integration patterns (REST/SOAP APIs, MuleSoft, middleware) that align with enterprise architecture standards.
Own the technical solution blueprint from discovery through go-live, ensuring designs are scalable, maintainable, and aligned with Salesforce best practices and the Well-Architected framework.
Conduct architecture reviews, technical health checks, and org optimization assessments for existing managed serv

📌 Senior Salesforce Technical Architect (Bengaluru)
🏢 Unisys
📍 Bengaluru