Job Summary
Nextlink is seeking a highly skilled and experienced Salesforce Service Cloud Developer to join our team. The ideal candidate will have strong hands-on expertise in Salesforce Service Cloud implementations, customization, integration, and development. This role requires deep technical knowledge of Salesforce development technologies, Service Cloud capabilities, and enterprise-scale solution delivery.
The candidate should be capable of designing, developing, and enhancing Service Cloud solutions while ensuring adherence to Salesforce best practices, performance standards, and governance guidelines.
Key Responsibilities
Design, develop, and implement scalable Salesforce Service Cloud solutions.
Configure and customize Service Cloud functionalities to meet business requirements.
Lead and support implementations involving:
Email-to-Case
Case Management
Service Console
Omnichannel Routing
Knowledge Management (Knowledge Base)
Develop custom solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.




Build and maintain integrations between Salesforce and external applications using REST/SOAP APIs, Platform Events, and middleware solutions.
Perform code reviews, troubleshooting, debugging, and performance optimization.
Ensure solutions comply with Salesforce best practices, security standards, and governor limits.
Collaborate with business stakeholders, architects, administrators, and project teams in an Agile delivery setting.
Support production deployments, incident resolution, and continuous platform improvements.
Required Technical Skills
Salesforce Service Cloud
Strong expertise in:
Email-to-Case
Case Management
Service Console
Omnichannel Routing
Knowledge Base / Salesforce Knowledge
Experience with Service Cloud customization and automation.
Salesforce Development
Apex Classes and Triggers
SOQL and SOSL
Batch Apex
Queueable/Future Methods and Asynchronous Processing
Lightning Web Components (LWC)
Salesforce Flows
Custom Objects, Valid

📌 Salesforce Service Cloud Developer (Bengaluru)
🏢 Next-Link
📍 Bengaluru