Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The US Customer Service Representative will be responsible for delivering exceptional customer support through live inbound and outbound calls. This role involves assisting US-based customers with their logistics, shipping, tracking, and issue‑resolution needs. The role requires strong communication skills, the ability to manage customer interactions professionally, and prior experience handling US customers.



The ideal candidate will be fluent in English and demonstrate a customer-first mindset while adhering to UPS Logistics guidelines and service standards.
Key Responsibilities:
Deliver effective and professional voice support to US customers, addressing inquiries and resolving logistics and shipping related issues
Understand customer needs and offer solutions that align with UPS logistics services, processes, and policies
Handle inbound and outbound calls with high level of service quality, empathy, and professionalism
Accurately document customer interactions in the CRM (SF) system, ensuring complete and precise records of conversations, issues, and resolutions
Stay updated on UPS Logistics services, operational procedures, tools, and guidelines to provide accurate information to customers
Collaborate with internal teams to ensure timely and effective resolution
Identify process gaps or challenges and suggest improvements to enhance the overall customer experience and operation efficiency
Ke

📌 US Customer Service Representative (Pune)
🏢 UPS
📍 Pune