Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role
Supports the execution of network operations and services including network surveillance, problem management, incident resolution and customer service assurance.What you will do
Network Operations and Services Engineers provide 24/7 first and second level technical support to customers globally. This may include network monitoring, fault resolution and the provision of bespoke charged solution support and management.What we're looking for
Typical tasks and responsibilities will include:
• 4-6 years of relevant experience
• Delivering 24/7 operations of Colt's network infrastructure to ensure maximum service availability and performance for customers.
• Providing first and second level technical support direct to customers and vendors globally for technical services domains (Transmission)



effectively engaging the relevant internal stakeholders required to address complex faults and service requests, initiated proactively and reactively.
• Contributing to continuous improvement and delivery of excellent customer support.
• Initiating fault escalations to Team Leads where required.
• Troubleshooting faults, detecting problems, dealing with customer technical requests.
• Handling customer communication throughout fault resolution process.
• Site visits to Colt Node or customer sites for maintenance activities or resolving the faults.
• Providing first and second level technical support directly to customers and vendors globally for technical services domains (Transmission), effectively engaging the relevant internal stakeholders required to address complex faults.
• Following operating procedures and accurately logging customer support incidents.
• Identifying areas for improvement and working with team leads and managers to implement changes to drive

📌 Engineer, Incident and Problem Management (Gurugram)
🏢 Colt Technology Services
📍 Gurugram