Job Requirements
Role/ Job Title: Customer Service Executive- Credit Cards Inbound
Business: COO Functions
Function/ Department: 'Customer Experience
Place of Work: Customer Delight Center
Roles & Responsibilities:
Maintaining Service Quality
Maintaining Average Handling Time
Maintaining First Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels
Driving NPS through positive customer experience
Upselling of identified products for revenue generation
Adherence to the weekly schedule (Roster) published including shifts 24*7
Secondary Responsibilities :
Drive all the initiatives in the Customer contact center
Key Success Metrics:
SQ scores, NPS Scores, AHT, FCR, Sales and Adherence to schedule.
📌 Customer Service Executive-Credit Card Inbound (Navi Mumbai)
🏢 IDFC FIRST Bank
📍 Navi Mumbai
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