Job Purpose
Roll out the road map for Business Excellence and Operational Excellence at GGIAL. Manage the training and implementation of 5S initiatives, develop internal 5S culture building. Deploy Knowledge Management initiatives at GGIAL, aligning to the overall group strategy. Conduct sessions on six sigma, business excellence and 5S and ensure acceptance of the business excellence framework in the organization.

ORGANISATION CHART
CEO

Head - Business Excellence & Sustainability

Manager - Business Excellence
Key Accountabilities
Accountabilities Performance Indicators

Collaborate and co-create the business excellence application for the GBEM assessment Completion timeline

Plan out cross learning from other airports of the group, and suggest/roll out improvement actions BE Score

Train and educate key team members on BE framework and develop a culture of adherence to GBEM criteria across the organization Number of trained staff Number of assessors participated in assessment

Conduct workshops and trainings on Kaizens, Idea factory. Identify R&R; activities for above. No.



of CIPs, Kaizens, Ideas generated / implemented.

Conduct training sessions, starting with senior management team & Develop internal assessors NO. of events

Conduct 5 S training session and Audit & Work on OFIs after audit No. of participations

Prepare GBEM application and ensure yearly audits are conducted, and GGIAL achieve the target score BE Score

Monitor and manage measurement matrices to be prepared, reported, and acted upon, based on GBEM framework GBEM score

KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
All Stakeholders of Goa Airport (Service providers, Ground Handlers, Airlines, CISF/Customs, Passengers) etc…

INTERNAL INTERACTIONS
All GGIAL Functional & Operational Teams including Senior Management Corporate Functional & Operational Teams

FINANCIAL DIMENSIONS
Other Dimensions
Interaction with Multi-dimensional stakeholders with appropriate grace, humility and t

📌 Manager - Bus.Excellence & KM - (Goa)
🏢 GMR Group
📍 Goa