Job Description:

Desired Experience Range Strong hands-on experience in SMS Gateway administration, integration, and troubleshooting.

Experience supporting enterprise messaging platforms, telecom providers, and third-party vendors.

Desired Competencies (Technical / Behavioral Competency)

Must-Have:

SMS Gateway Administration & Integration

SMS Gateway provisioning and administration.

SMS routing, sender ID, long code & short code management.

API and webhook integrations with enterprise applications.

OTP, notification, campaign messaging support.

SMS delivery troubleshooting and reporting.

Vendor and telecom carrier coordination.

Incident, problem, and change management.

eFax Administration & Support

eFax service management and troubleshooting.

Fax number provisioning and routing configuration.

Inbound and outbound fax support.

Mailbox and workflow integration support.

Fax delivery monitoring and issue resolution.

Compliance-focused document handling and retention.

Technical Skills

REST API Integration

HTTPS/SSL Certificates





Authentication & Authorization

IP Allowlisting

Security Controls & Monitoring

PowerShell or automation scripting

Monitoring and alerting tools

Valuable-to-Have:

Genesys Cloud integration experience.

Twilio, Sinch, Infobip, MessageBird, Plivo or equivalent SMS platforms.

OpenText RightFax, XM Fax, Concord Fax, Biscom, or similar eFax solutions.

Azure Integration Services.

API Gateway technologies.

Telecom domain experience.

Compliance knowledge relating to TCPA, GDPR, HIPAA, NDNC, and regional messaging regulations.

Monitoring tools such as Splunk, Dynatrace, AppDynamics, SolarWinds.

Cloud platforms (Azure, AWS, GCP).

Automation and workflow orchestration platforms.

Responsibility of / Expectations from the Role

1. SMS Gateway Services:

Manage enterprise SMS Gateway platforms supporting OTPs, notifications, conversational messaging, and campaign communications.

Configure and maintain sender IDs, long codes, sho

📌 SMS Gateway (Delhi)
🏢 Pearson Technology
📍 Delhi